This page was last changed on July 18, 2018 and applies to citizens of the United States.

This privacy policy (the “Privacy Policy”) describes how Napo Pharmaceuticals and our affiliates (“Napo Pharmaceuticals” or “we” or “us”) use personal information in running our business. Napo Pharmaceuticals’ Services (“Services”) are available from our websites, including but not limited to the Napo Pharmaceuticals website,, the Mytesi website,; and other affiliated sites (“Websites”). We refer to our Website visitors as users (“Users”) of the Services. Please read our Legal Notice. By visiting the Websites, you are accepting and consenting to the practices described in the Privacy Policy.

This Privacy Policy applies to the operation of this Website and other applications that directly link to this statement when you click on “Privacy Policy” in the website footer.

What information do we gather?

We gather both personally identifiable information and non–personally identifiable information.

Personally identifiable information is any information that concerns you individually and would permit someone to contact you: for example, your name, address, telephone/fax number, email address or any information you submit to Napo Pharmaceuticals that identifies you individually.

The Websites will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want us to obtain any personally identifiable information about you, please do not submit it to us.

The Websites may collect personally identifiable information about you by methods such as the following:

  • Email and Other Voluntary Communications: You may choose to communicate with us through email, by telephone, or through other means. We collect the information in these communications, and such information may be personally identifiable.
  • Surveys and Promotions: If you voluntarily choose to participate in a survey or promotion on the Websites, you may be required to provide certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, medical history, and product usage.

Non-Personally Identifiable Information

Like most websites that you visit, the Websites use cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. This information is not personally identifiable.

  • What are cookies?
    • A cookie is a small simple file that is sent along with pages of the Websites and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
  • What are scripts?
    • A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
  • What is a web beacon?
    • A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
  • Technical or functional cookies
    • Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
  • The following cookies are placed on this Website:
Google Analytics
Purpose: Performance
Retention period: From session up to two years
Description: We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies that allow us to analyze the use of our website and to compile reports on website activity and internet usage.
Used namesSharing
_ga, _gid, _gat, _gaexp, _utm, __utmc, UTMD_, __utmv, __utmz,
_gat_gtag_UA_ID, gadwp_wg_default_view, gadwp_wg_default_swmetric,
gadwp_wg_default_metric, gadwp_wg_default_dimension,
gadwp_ir_default_dimension, gadwp_ir_default_swmetric, gadwp_ir_default_metric
Privacy statement
Google Ads Optimization
Purpose: Personalized advertisements
Retention period: 1 year
Description: Google tracks users across platforms to target users with highly personalized ads
Used namesSharing
APISID, SNID, CONSENT, _gat_gtag_UA_xxxxxx
Privacy statement
Purpose: Performance
Retention period: session
Description: On this Website, we use Analytics and services from Hotjar, a company based in Malta. HotJar helps us gain insight into how our website is used. We place this cookie ourselves.
Used namesSharing
_hjUserId, _hjIncludedInSample, _hjMinimizedTestersWidgets,
_hjClosedSurveyInvites, _hjDonePolls, _hjMinimizedPolls, _hjDoneTestersWidgets
Privacy statement
Purpose: This cookie is used to track visitors, keep track of sessions and recognize visitors.
Retention period: 365 days
Description: This cookie is used to track visitors, keep track of sessions and recognize visitors.
Used namesSharing
hubspotutk, __hssrc, __hssc, __hstc, hs-messages-is-open, __hs_opt_out, messagesUtkPrivacy statement

Napo Pharmaceuticals may also collect additional non-personally identifiable information, such as your zip code, when you obtain a Mytesi Savings Card.

Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete or disable cookies, but please note that our website may no longer work properly. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Disclosure of Information

Napo Pharmaceuticals does not sell, share or otherwise distribute your personal information with third parties for their marketing purposes. Napo Pharmaceuticals will share your personally identifiable information only in compliance with any obligations under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and other applicable laws.

Napo Pharmaceuticals does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. If you engage in any transaction with us, we will only disclose this information to affiliates or our owner/operators with your consent. In the case of a survey or promotion, Napo Pharmaceuticals may share your personal information with our affiliated companies and product co-promotion partners, which may only use your personal information for the purposes listed herein.

Napo Pharmaceuticals may use unaffiliated companies to help us maintain and operate our Websites or for other reasons related to the operation of our business, and those companies may have access to your personally identifiable information but only for the administrative purposes of monitoring and maintaining our Websites.

Napo Pharmaceuticals may disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, court order, warrant, or as otherwise permitted by law. If all or part of Napo Pharmaceuticals is sold or merged into another entity, the information we have about you may be transferred to a third party as part of that transaction. We will try to assure that no personally identifiable information that is transferred will be used or shared in a manner inconsistent with this Privacy Policy without your consent. However, in the event of a sale or merger, your continued use of this Websites signifies your agreement to be bound by the privacy statement and other applicable terms of the subsequent owner or operator.

What do we do with the personal information we collect?

Napo Pharmaceuticals may use the personally identifiable information collected through its Websites primarily for such purposes as:

  • communicating with those using the Websites when they have submitted queries or comments;
  • providing services and support to persons using the Websites;
  • improving the Websites, including tailoring it to the preferences of persons using the Websites, including you;
  • administering surveys and promotions;

Napo Pharmaceuticals uses the non-personally identifiable information collected automatically by our servers primarily to help us administer and improve our Websites, including maintenance of security and integrity of its systems.

We have made agreements about the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties handle your personal data in a reliable or secure manner. Parties such as Google are to be considered as independent data controllers. We recommend that you read the privacy statements of these companies.

How do we protect the personal information we collect?

Napo Pharmaceuticals maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. Napo Pharmaceuticals restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception. Unless you authorize unencrypted transmission, we will use industry-standard encryption methods to protect your data transmission.

How do you opt-out?

In order to provide service to you, we may send you communications related to your transactions and security or the administration of the Websites. From time to time, Napo Pharmaceuticals and its affiliates may also wish to send you other messages or updates about our Websites, Napo Pharmaceuticals, our affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/non-security-related communications from Napo Pharmaceuticals and our affiliates, please email us to let us know at

If you do not wish to receive email marketing messages, please email us at the above address to let us know. In addition, every email marketing correspondence Napo Pharmaceuticals sends contains instructions on how to stop additional marketing emails.

Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • you may submit a request for access to the data we process about you;
  • you may object to the processing;
  • you may request an overview, in a commonly used format, of the data we process about you;
  • you may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
  • you may request to opt-out and to object against the further use of non-functional cookies

To exercise these rights, please refer to the contact details at the bottom of this Privacy. If you have a complaint about how we handle your data, we would like to hear from you.

How do you correct and update your personal information?

You can change or correct the personal information we retain about you at any time. You can send your corrections by emailing

What is our privacy policy if you are under 13 years of age?

The Websites are directed toward and designed for use by persons aged 13 or older. Napo Pharmaceuticals does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Napo Pharmaceuticals nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Napo Pharmaceuticals otherwise has reason to believe is, under the age of 13, Napo Pharmaceuticals will delete such information from our systems. Additionally, a child’s parent or legal guardian may request that the child’s information be deleted from our files by requesting this through the email address on our contact page.

What happens when we update our Privacy Policy?

Napo Pharmaceuticals reserves the right to modify or supplement this Privacy Policy at any time. If we make any material changes to our Policy, we will post a notice about the change at a prominent location on our Websites.

United States of America

The information collected by Napo Pharmaceuticals is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our Services from other jurisdictions, please be advised that you may be transferring your personal information to us in the United States where data protection and privacy laws may be less stringent than the laws of your country. BY USING OUR WEBSITES, YOU CONSENT TO THE TRANSFER AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

California Privacy Rights

California Civil Code Section 1798.83 permits California residents who are individual customers of Napo Pharmaceuticals products to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please refer to the contact details at the bottom of this Privacy Policy.

Be sure to include your name and address. You can include your email address if you want to receive a response by email. Otherwise, we will respond by postal mail within the time required by law.

Contact details

For questions and/or comments about our Privacy Policy, please contact us by using the following contact details:

Napo Pharmaceuticals
201 Mission Street, Suite 2375
San Francisco, CA 94105
United States
Phone number: (415) 963-9938
Fax number: (415) 371-8311